The National Agency for the Evaluation and Quality of Medical-Social Establishments and Services (ANESM) occupies a central place in the continuous improvement of services intended for vulnerable populations. Created in 2007, this public entity’s mission is to support social and medico-social establishments in evaluating their practices and the quality of care offered. Through recommendations and benchmarks, ANESM aims to establish standards that guarantee appropriate support for the elderly, people with disabilities and even children in danger. The impact of its action is manifested by better care for users, thus reinforcing quality requirements within services.
L’ National agency for the evaluation and quality of social and medico-social establishments and services, commonly called ANESM, was founded in 2007 as part of a government initiative aimed at improving quality standards in ESSMS. This agency plays a crucial role in supporting establishments and services operating in sectors as varied as the elderly, people with disabilities and child protection.
The main objective of ANESM is to ensure rigorous assessment of the quality of the services provided, in order to guarantee that they meet the needs of users. To do this, the agency relies on a evaluation framework which defines the criteria and methods necessary for the analysis of practices and organizations. This benchmark is essential for the development of common quality standards, making it possible to compare the results of different establishments.
The evaluation carried out by ANESM is structured around two main axes: internal evaluation and the external evaluation. The internal evaluation is carried out by the teams of the establishments themselves and makes it possible to identify their strengths as well as areas for improvement. It must be carried out every five years and constitutes a valuable tool for self-analysis and reflection on professional practices.
On the other hand, the external evaluation, carried out by independent experts, aims to provide an objective look at the quality of the services offered. This form of evaluation helps to strengthen the transparency and the responsibility establishments, encouraging them to comply with high standards. It also makes it possible to improve relations between structures and users, by promoting listening and taking into account feedback from beneficiaries.
Another important aspect of ANESM’s role is its commitment to ethical questioning practices within establishments. The agency offers recommendations that stimulate reflection on organizational choices and professional decisions, contributing to a culture of quality and respect for user rights.
Since its launch, ANESM has also participated in the development of good professional practices. These recommendations aim to guide establishments in the continuous improvement of their services, taking into account both user expectations and legislative and societal developments. This work is fundamental to guaranteeing responses adapted to the ever-changing needs of the populations hosted.
With the establishment of the High Health Authority (HAS), which has expanded its missions to the social and medico-social sector, a new evaluation framework has been put in place. Although the ANESM played a pioneering role, the evolution towards an evaluation system common to the ESSMS marks a continuity in the work in favor of quality.
In summary, ANESM embodies a fundamental pillar for the quality of social and medico-social services In France. Its role goes beyond simple evaluation; it involves a real dynamic of accompaniment and support aimed at involving both professionals and users in a process of continuous improvement and ethical commitment.
